Privacy Policy

Who We Are

Next Step Career Coaching provides career coaching, CV support, employability training, digital resources and online programmes for women returning to work, changing career direction or rebuilding confidence.

Website: https://nextstepcareercoaching.co.uk

Email: Laura@nextstepcareercoaching.co.uk

What Information We Collect

Depending on how you interact with us, we may collect:

• Your name
• Email address
• Telephone number, if you choose to provide it
• Information about your employment history
• CVs and supporting documents that you choose to send
• Information about your career goals and coaching requirements
• Messages you send through TikTok, social media, our website or email
• Information submitted through lead forms

If you purchase a service or digital product, we may also collect:

• Billing information
• Purchase history
• Booking information

We do not store your payment card details. Payments are processed securely by trusted third-party payment providers.

How We Use Your Information

We use your information to:

• Respond to your enquiries
• Deliver career coaching, CV support and employability services
• Review CVs, applications and supporting documents you choose to share
• Provide access to purchased digital products or programmes
• Manage bookings and appointments
• Improve our services and customer experience
• Meet our legal and accounting obligations

Where you have given your consent, we may also send occasional emails about new services, resources, events or offers. You can unsubscribe at any time.

Legal Basis for Processing

Under the UK General Data Protection Regulation, known as UK GDPR, we process personal information using one or more of the following lawful bases:

• Your consent
• Performance of a contract
• Legitimate interests
• Compliance with legal obligations

Third-Party Services

To operate our business, we use trusted third-party providers that may process your information on our behalf.

These may include:

• TikTok
• Beacons
• Skool
• Netlify
• Stripe
• Calendly, where applicable
• Google Analytics
• Google Workspace
• Email marketing software
• Secure payment providers

Each provider operates under its own privacy policy.

How Long We Keep Your Information

We only retain your personal information for as long as necessary to:

• Deliver our services
• Meet legal and accounting obligations
• Resolve disputes
• Maintain appropriate business records

When your information is no longer required, it will be securely deleted or anonymised where appropriate.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While we take every reasonable precaution, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where appropriate
• Restrict or object to certain types of processing
• Request a copy of your data in a portable format
• Withdraw your consent where processing is based on consent

To exercise any of these rights, please contact: Laura@nextstepcareercoaching.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office if you believe your information has not been handled correctly.

Cookies

Our website uses cookies to:

• Improve website performance
• Remember your preferences
• Analyse website traffic
• Enhance your browsing experience

You can manage or disable cookies at any time through your web browser settings.

Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or best practice.

Any updates will be published on this page, and the Last updated date will be amended accordingly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Laura Hughes
Next Step Career Coaching

Email: Laura@nextstepcareercoaching.co.uk

Website: https://nextstepcareercoaching.co.uk